Terms and Conditions - Cakra Murni

These Terms and Conditions constitute a legally binding agreement between you and Cakra Murni governing your access to and use of our commercial cleaning services and website. By engaging our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, you should not use our website or engage our services. These terms are designed to protect both your interests and ours, establishing clear expectations for our professional relationship.

Please review these terms carefully. If you have any questions or concerns, we encourage you to contact us at [email protected] before proceeding.

User Obligations and Conduct

1. Legal Capacity and Authority

By using our services, you represent and warrant that you have the legal capacity to enter into binding agreements and that you are authorized to act on behalf of any organization you represent. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

2. Compliance with Laws and Regulations

You agree to comply with all applicable Indonesian laws and regulations when using our services, including but not limited to:

• Labor laws and workplace safety regulations
• Environmental protection and hazardous material handling requirements
• Data protection and privacy regulations
• Commercial property management and tenant rights laws

3. Prohibited Activities and Behaviors

When engaging with our services, you must not:

• Provide false or misleading information about your property, cleaning needs, or organizational authority
• Engage in any conduct that could damage our reputation or business relationships
• Attempt to reverse engineer or copy our proprietary cleaning methodologies and procedures
• Interfere with our ability to provide services to other clients
• Use our services for any unlawful or unauthorized purpose

4. Content Guidelines and Restrictions

When communicating with us through forms, emails, or other channels, you agree not to submit content that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable. You also agree not to submit content that infringes on intellectual property rights or violates the privacy of others.

Client Responsibilities

5. Property Access and Site Conditions

When engaging our cleaning services, you are responsible for providing safe and lawful access to the property, ensuring that the site is free from hazards that could endanger our cleaning personnel, disclosing any known safety concerns or special conditions, and coordinating with building management and tenants as necessary to facilitate our work.

6. Indemnification Obligations

You agree to indemnify, defend, and hold harmless Cakra Murni, its employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms and Conditions, your misuse of our services, your violation of any applicable laws or regulations, or any negligence or willful misconduct on your part or that of your employees or agents.

7. Privacy and Data Protection Compliance

If our services involve access to personal data of your employees, tenants, or visitors, you are responsible for ensuring you have the legal right to grant us such access and for complying with applicable data protection laws. You must inform affected individuals about our involvement and obtain any necessary consents.

8. Third-Party Interactions

You are responsible for your interactions with any third parties you encounter through our services, including other clients, vendors, or service providers. We are not responsible for the actions or omissions of any third parties, and any disputes with third parties should be resolved directly between the involved parties.

Disclaimers and Limitations of Liability

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. While we strive to provide high-quality professional cleaning services, we make no warranties or representations about:

• The suitability of our services for any particular purpose
• The uninterrupted or error-free operation of our website or service delivery
• The accuracy or completeness of information provided on our website
• The elimination of all defects or problems in your property

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by Indonesian law, Cakra Murni shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. This includes but is not limited to loss of profits, loss of data, business interruption, or loss of business opportunities, whether based on warranty, contract, tort, or any other legal theory.

11. Exclusion of Consequential Damages

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to us for services during the three months preceding the event giving rise to liability. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages, so some of these limitations may not apply to you.

12. Force Majeure Provisions

We shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather events, pandemics, government actions, civil unrest, labor disputes, or failures of third-party service providers. In such cases, our performance obligations shall be suspended for the duration of the force majeure event.

Legal Information and Dispute Resolution

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts located in Jakarta, Indonesia, and you consent to the personal jurisdiction of such courts.

14. Dispute Resolution Procedures

In the event of any dispute arising from these Terms and Conditions or our services, the parties agree to follow this resolution process:

Step 1: Informal negotiation - The parties will attempt to resolve the dispute through good faith discussions
Step 2: Mediation - If negotiation fails within thirty days, the parties will submit to mediation with a mutually agreed mediator
Step 3: Litigation - If mediation does not resolve the dispute within sixty days, either party may pursue litigation in the agreed jurisdiction

15. Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the invalid provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

16. Terms Modification Policy

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated revision date. Your continued use of our services after such changes constitutes acceptance of the modified terms. For active service clients, we will provide reasonable advance notice of material changes that affect existing service agreements.

Additional Legal Provisions

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Cakra Murni regarding the use of our services and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us.

18. Assignment and Transfer

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We reserve the right to assign or transfer our rights and obligations under these terms to any successor entity in the event of a merger, acquisition, or sale of assets, with notice to affected clients.

19. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by an authorized representative of Cakra Murni.

20. Contact for Legal Questions

If you have questions about these Terms and Conditions or need legal clarification regarding any provisions, please contact us at [email protected] or call +62 21 5795 8423. While we cannot provide legal advice, we are happy to clarify the intent and application of these terms to help you make informed decisions.

Acknowledgment of Agreement

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services immediately. For questions or concerns, please contact us before proceeding.